Neighborhood Testimonies About Serta Mattresses

Warranty

Thank you for selecting a Serta mattress.

You can be confident that your purchase is backed by the Serta Quality Assurance Program, one of the most stringent and rigorously enforced product quality programs in the home furnishings industry.

Warranty Claims
Because we strongly believe in the quality design and craftsmanship of our products, your sleep set is warranted against manufacturing defect in workmanship and material (excluding covers) as stated on the law tag (see warranty schedule). If you observe a defect, please contact the Serta retailer from which you purchased your sleep set, and they will assist you with any warranty questions. If you have moved or the store has closed, please call (888) 63-SERTA or email us at customerservice@mdserta.com.

You must provide the original receipt and be the original purchasing consumer within the duration of your warranty. Your Serta mattress and/or foundation will be repaired or replaced (at our option) with charges, as shown on the Serta Warranty schedule. The consumer will be responsible for transportation costs.

To view or download the complete warranty,click here.

As a locally owned small business, we appreciate the referrals we receive from our customers. If you have had a positive experience in our store, please tell your friends and family about us. If you would like, you can even write a review and leave us feedback on our Google business page. If there is anything else we could have done to improve your experience, please let me know at customerservice@mdserta.com so I can have the opportunity to satisfy you and improve our service to future customers.