Mattress Direct Store Policy
 

Check Acceptance
No temporary checks will be accepted.  Checks accepted with valid ID, DOB, work number and one additional telephone number.  A twenty five dollar charge will be added for any checks returned non-sufficient funds (NSF).
 
Credit Card Acceptance
American Express, Discover, Visa, MasterCard and most Debit cards are accepted.  Credit card signature must match the cardholder's name appearing on the card, if not, approval by phone of cardholder must be obtained along with valid ID of person using the card. Verification of signatures on back of card or driver's license is required.

Refund & Cancellation Policy
Cancellation of non-special order non delivered merchandise can be refunded as a store credit, for up to 7 days.  There will be no cancellations accepted after 7 days.  Merchandise in original factory sealed packaging may be returned for store credit only.  A copy of receipt must be present at time of cancellation or return.

Comfort Guarantee          
All new Serta Mattresses will have a forty-five (45) day
* Protect-A-Bed stain protector must be purchased from Mattress Direct / America's Mattress at time of purchase and must appear on the same invoice as mattress.
* Comfort exchange claim must be made 40 to 45 days from purchase date, NO EXCEPTIONS.
* Comfort exchange applies to a Perfect Sleeper or above mattress only.
* 90% of the original purchase price of mattress will be applied toward the purchase of a single mattress of equal or greater value at the new mattress' current sale price.
* A $49.99 re-delivery fee applies to all comfort exchanges.
* Comfort Guarantee applies only to the original mattress purchase.
* Mattress must remain in "like new" condition.  Stains or abuse will void comfort exchange option.
* Floor models, special orders, special sizes, closeouts, and "as is" merchandise are not eligible for comfort exchange.
* No Refunds

Warranties
Your new purchase comes with a manufacturer's warranty.  Any defect must fall within the time frame and guidelines of the manufacturers warranty.  The Manufacturers representative must determine whether the product has a structural defect and is therefore under warranty.  Mattress Direct does not have the authority to circumvent the manufacturers decision.  A copy of the sales receipt must be provided for all warranties.  The manufacturer does not provide for delivery service.  Re-delivery for a warranty exchange is additional.